Privacy Policy

We take our privacy obligations seriously and we make sure that we handle personal information in accordance with Australian Privacy Principles (APPs), which are contained in the Privacy Act 1988 (Privacy Act).

This privacy policy sets out how we store, maintain, use and disclose personal information. Personal information is defined in the Privacy Act to mean any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether or not the information or opinion is recorded in a material form.

By providing personal information to us, you consent to our storage, maintenance, use and disclose of your personal information in accordance with this privacy policy. We may change this privacy policy from time to time by posting an updated version on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

Use and disclosure of personal information

Any personal information we collect through Learn Ahead, may be used or disclosed for the primary purpose for which it was collected, for example to allow us to answer your inquiry or process your transaction. We may also use or disclose personal information for related purposes, for example, where you have consented to the use or disclosure for the related purpose or you would reasonably expect the personal information would be used for that related purpose.

In some limited circumstances we may also need to use or disclose personal information for other specific purposes, including:

where required by or under a law of Western Australia, a law of the Commonwealth or a court or tribunal order, for example pursuant to the Freedom of Information Act 1992 or in response to a subpoena
to protect and defend the rights or property of Learn Ahead
to prevent or investigate possible wrongdoing in connection with the Service
to protect the personal safety of users of the Service or the public
to protect against legal liability

Types of information we collect

The personal information we collect about you may include the following:

name;
mailing or street address;
email address;
social media information;
telephone number and other contact details;
age;
date of birth;
credit card information;
information about your business;
information in connection with client surveys, questionnaires and promotions;
your device identity and type, IP address, geo-location information, page view statistics, advertising data and standard web log information; and
any other information provided by you to us via this website or our online presence, or otherwise required by us or provided by you.

How we collect personal information

We may collect personal information either directly from you, or from third parties, including where you:

contact us using our website;
communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook, or Instagram) or otherwise;
interact with our website, social applications, services, content and advertising; and
invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools (including Google Analytics), ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

Security

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

Links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

Requesting access or correcting your information

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

Children’s Privacy

Learn Ahead does not provide services to anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Complaints

If you wish to complain about how we handle your personal information, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable time and in accordance with our legal obligations.

Contact Us

For further information about our Privacy Policy or practices please contact us:

Email: [email protected]

Our privacy policy was last updated on 2 January 2022.